Revision as of 23:10, 4 March 2019

Scenario Exercises

Bright Pattern scenario exercises show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario.

These articles are available in the Scenario Builder Reference Guide, section Scenario-Building Exercises.

Chat

How to Create a Chat Scenario That Pops Case or Contact Information

How to Create a Chat Scenario That Uses Bots

Voice

How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers

How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers

How to Route Callers to the Last Agent and Provide a Voicemail Option

General Inbound Voice Scenario

Voice Scenario Survey

</translate>

< Previous | Next >

Revision as of 23:09, 4 March 2019 view source Elizabeth (talk \| contribs) Bots, Bureaucrats, editor, Interface administrators, Suppressors, Administrators 13,982 edits < Previous \| Next > No edit summary ← Older edit		Revision as of 23:10, 4 March 2019 view source Elizabeth (talk \| contribs) Bots, Bureaucrats, editor, Interface administrators, Suppressors, Administrators 13,982 edits No edit summary Newer edit →
Line 18:		Line 18:

	* [[Scenario-builder-reference-guide/ScenarioExample \| General Inbound Voice Scenario]]		* [[Scenario-builder-reference-guide/ScenarioExample \| General Inbound Voice Scenario]]

			*[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioSurvey\| Voice Scenario Survey]]