From Bright Pattern Documentation
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| − | <translate>= Search & Preview Records Overview =
| + | #REDIRECT [[Agent-guide/Work/SearchandPreviewRecords/Overview]] |
| − | Agent Desktop's section ''Search & Preview Records'' is where case and contact information is stored and can be searched for. Note that prior to Bright Pattern Contact Center version 5.3.0, Search & Preview Records was known as ''Contacts''.
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| − | '''Note''': The ''Bulk Export/Import Contacts'' feature available in this section prior to release 5.3.2 was removed and added to the Contact Center Administrator application, section [[Contact-center-administrator-guide/CaseandContactManagement/ImportandExport|Contact Import & Export]].
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| − | == Articles ==
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| − | The following is a list of articles in this section:
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| − | * [[Agent-guide/Work/SearchandPreviewRecords/SearchandPreviewInterface| Search & Preview Records Interface]]
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| − | == Tutorials ==
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| − | Learn more about using the Search and Preview Records features in this guide's [[Agent-guide/Tutorials/Search/Overview|Tutorials]] section.
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| − | * [[Agent-guide/Tutorials/Search/AdvancedSearch| Advanced Search]]
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| − | * [[Agent-guide/Tutorials/Contacts/HowtoCreateaNewContact| How to Create a New Contact]]
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| − | * [[Agent-guide/Tutorials/Contacts/HowtoAddtoanExistingContact| How to Add to an Existing Contact]]
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| − | * [[Agent-guide/Tutorials/Cases/HowtoCreateNewCases| How to Create New Cases]]
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| − | * [[Agent-guide/Tutorials/Search/URLVariationsforCaseandContact | Using URL Variations to Access Case and Contact Information]]
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| − | </translate>
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Latest revision as of 22:17, 25 September 2019
