From Bright Pattern Documentation
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*[[reporting-database-specification/agent_activity | agent_activity]] | *[[reporting-database-specification/agent_activity | agent_activity]] | ||
*[[reporting-database-specification/call_detail | call_detail]] | *[[reporting-database-specification/call_detail | call_detail]] | ||
*[[reporting-database-specification/evaluation_results | evaluation_results]] | |||
*[[reporting-database-specification/evaluation_result_details | evaluation_result_details]] | |||
*[[reporting-database-specification/interaction_step_skills | interaction_step_skills]] | *[[reporting-database-specification/interaction_step_skills | interaction_step_skills]] | ||
*[[reporting-database-specification/interaction_quality_monitoring | interaction_quality_monitoring]] | *[[reporting-database-specification/interaction_quality_monitoring | interaction_quality_monitoring]] | ||
Revision as of 21:51, 25 February 2020
• 日本語
<translate>=Reporting Database Specification= Introduction
Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_steps_counters
- concurrent_users
Detailed Records
- General Information About Detailed Records
- agent_activity
- call_detail
- evaluation_results
- evaluation_result_details
- interaction_step_skills
- interaction_quality_monitoring
- interaction_quality_monitoring_grades
- surveys
</translate>