Revision as of 21:33, 12 May 2020

対象

本ガイドは、コンタクトセンターでのエージェントデスクトップアプリケーションの設計、開発、テストを担当する方を対象としています。

Participants are expected to be familiar with general principles of web design and to have a solid understanding of contact center operations and resources that are involved in such operations, including agents and teams, services and skills, schedules, and access points.

< 前へ | 次へ >

@@ Line 1: / Line 1: @@
-= Audience=
+= 対象=
-This guide is intended for professionals responsible for the design, development, and testing of agent desktop applications in your contact center.
+本ガイドは、コンタクトセンターでのエージェントデスクトップアプリケーションの設計、開発、テストを担当する方を対象としています。
 Participants are expected to be familiar with general principles of web design and to have a solid understanding of contact center operations and resources that are involved in such operations, including agents and teams, services and skills, schedules, and access points.