From Bright Pattern Documentation
No edit summary |
Marked this version for translation |
||
| Line 1: | Line 1: | ||
<translate>= Starting Agent Desktop= | <translate>= Starting Agent Desktop= <!--T:1--> | ||
The Agent Desktop application can be run on either Microsoft Windows or Mac OS X in one of the following browsers: | The Agent Desktop application can be run on either Microsoft Windows or Mac OS X in one of the following browsers: | ||
* Google Chrome | * Google Chrome | ||
| Line 7: | Line 7: | ||
* Safari 8 and later (Mac OS X) | * Safari 8 and later (Mac OS X) | ||
<!--T:2--> | |||
View the complete list of [[contact-center-administrator-guide/SystemRequirements|system requirements]] in the ''Contact Center Administrator Guide''. | View the complete list of [[contact-center-administrator-guide/SystemRequirements|system requirements]] in the ''Contact Center Administrator Guide''. | ||
== How to Launch Agent Desktop == | == How to Launch Agent Desktop == <!--T:3--> | ||
'''Step 1: Open your browser application.''' | '''Step 1: Open your browser application.''' | ||
* In the address field, type the web site address (URL) provided by your system administrator. | * In the address field, type the web site address (URL) provided by your system administrator. | ||
| Line 15: | Line 16: | ||
<!--T:4--> | |||
[[File:AD-Login-5.png|thumb|800px|center|Login screen]] | [[File:AD-Login-5.png|thumb|800px|center|Login screen]] | ||
<!--T:5--> | |||
'''Step 2: Select phone device.''' | '''Step 2: Select phone device.''' | ||
* Softphone (software phone) is the default. You may select a different type of phone to use, or even no phone. | * Softphone (software phone) is the default. You may select a different type of phone to use, or even no phone. | ||
| Line 23: | Line 26: | ||
<!--T:6--> | |||
'''Step 3: Log in.''' | '''Step 3: Log in.''' | ||
* Click the '''Log in''' button. | * Click the '''Log in''' button. | ||
| Line 28: | Line 32: | ||
<!--T:7--> | |||
<center>[[agent-guide/Audience|< Previous]] | [[agent-guide/SelectingaPhoneDevice|Next >]]</center> | <center>[[agent-guide/Audience|< Previous]] | [[agent-guide/SelectingaPhoneDevice|Next >]]</center> | ||
</translate> | </translate> | ||
Revision as of 04:17, 25 June 2020
<translate>= Starting Agent Desktop= The Agent Desktop application can be run on either Microsoft Windows or Mac OS X in one of the following browsers:
- Google Chrome
- Mozilla Firefox
- Internet Explorer 10 (Microsoft Windows 7 only)
- Internet Explorer 11 and later (Microsoft Windows 7, 8, and 10)
- Safari 8 and later (Mac OS X)
View the complete list of system requirements in the Contact Center Administrator Guide.
How to Launch Agent Desktop
Step 1: Open your browser application.
- In the address field, type the web site address (URL) provided by your system administrator.
- The login dialog box will appear. Enter your username and password.
Step 2: Select phone device.
- Softphone (software phone) is the default. You may select a different type of phone to use, or even no phone.
- Refer to the Selecting a Phone Device section for more information on the supported types of phones.
Step 3: Log in.
- Click the Log in button.
- Refer to the Logging into Agent Desktop section for more information on Agent Desktop login.
</translate>