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*[[agent-guide/Tutorials/MicrosoftTeams/Overview | Microsoft Teams Overview]] | *[[agent-guide/Tutorials/MicrosoftTeams/Overview | Microsoft Teams Overview]] | ||
*[[Agent-guide/Tutorials/MicrosoftTeams/Login | How to Sign in to Teams Integrated with Bright Pattern Contact Center]] | *[[Agent-guide/Tutorials/MicrosoftTeams/Login | How to Sign in to Teams Integrated with Bright Pattern Contact Center]] | ||
*[[Agent-guide/Tutorials/MicrosoftTeams/WidgetAccessMSTeams | Accessing Microsoft Teams in the Agent Desktop Widget]] | |||
*[[Agent-guide/Tutorials/MicrosoftTeams/GetExpertHelpViaDirectory | How to Get Help from Experts During Active Interactions Via the Directory]] | *[[Agent-guide/Tutorials/MicrosoftTeams/GetExpertHelpViaDirectory | How to Get Help from Experts During Active Interactions Via the Directory]] | ||
*[[Agent-guide/Tutorials/MicrosoftTeams/GetExpertHelpViaChannels | How to Get Help from Experts Via Teams Channels]] | *[[Agent-guide/Tutorials/MicrosoftTeams/GetExpertHelpViaChannels | How to Get Help from Experts Via Teams Channels]] | ||
*[[Agent-guide/Tutorials/MicrosoftTeams/DirectRouting | How to Configure Your Teams Direct Routing Number as a Softphone Device]] | *[[Agent-guide/Tutorials/MicrosoftTeams/DirectRouting | How to Configure Your Teams Direct Routing Number as a Softphone Device]] | ||
*[[Agent-guide/Tutorials/MicrosoftTeams/InviteExpertstoConference | How to Invite Experts to Join Conference Chats with Customers]] | *[[Agent-guide/Tutorials/MicrosoftTeams/InviteExpertstoConference | How to Invite Experts to Join Conference Chats with Customers]] | ||
Revision as of 02:31, 10 June 2021
Microsoft Teams
- Microsoft Teams Overview
- How to Sign in to Teams Integrated with Bright Pattern Contact Center
- Accessing Microsoft Teams in the Agent Desktop Widget
- How to Get Help from Experts During Active Interactions Via the Directory
- How to Get Help from Experts Via Teams Channels
- How to Configure Your Teams Direct Routing Number as a Softphone Device
- How to Invite Experts to Join Conference Chats with Customers
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