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< latest:Agent-guide | Tutorials
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Revision as of 18:02, 4 May 2021 by Elizabeth (talk | contribs)

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Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent DesktopTutorials
  • Tutorials
    • Overview
    • Calendar
    • Calls
    • Cases
    • Chat Center
    • Chats
    • Contacts
    • Knowledge Base
    • Microsoft Teams
    • Omni
    • OneCloud
    • Outbound Campaigns
    • Remote Assist
    • Search
    • StatesHelp
  • Troubleshooting

Agent Tutorials

Agent tutorials explain how to perform specific tasks within the Agent Desktop application.

Explore tutorials to learn more about the following topics:

  • Calendar
  • Calls
  • Cases and Email
  • Chats
  • Contacts
  • Knowledge Base
  • Microsoft Teams
  • Outbound Campaigns
  • Search
  • States



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