From Bright Pattern Documentation
< 5.3:Reporting-reference-guide
Revision as of 21:35, 3 December 2019 by imported>Sergem
• 日本語
<translate>= Audience= The Bright Pattern Reporting Reference Guide is intended for personnel responsible for contact center operations including:
- Definition of contact center services and interaction processing scenarios
- Contact center workforce management
- Assessment of contact center efficiency and quality of customer service
- Outbound campaign definition and execution
- General contact center management
</translate>/prevnext/