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What Is Included in This Guide

Integration configuration provides your contact center with single sign-on, Dynamics 365 data-driven interaction routing, screen-pop, activity history, and click-to-call functions.

The Microsoft Dynamics 365 Integration Guide provides everything you need to configure integration:

  • Microsoft Azure Active Directory app registration instructions
  • Bright Pattern Contact Center integration account setup instructions
  • Microsoft Channel Integration Framework app installation and configuration instructions
  • Bright Pattern Omnichannel Contact Center Solution app installation instructions
  • Click-to-call configuration in Microsoft Dynamics 365
  • Activity history field customization in Microsoft Dynamics 365



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