提供: Bright Pattern Documentation
• English
callback_counters
callback_counters表にはバーチャルキューオプションを選択したコールおよびコールバック試行に関連するメトリック が含まれます。
特定のメトリックに関して別途の定めがない限り、この表に記載されているcall back は、service_nameフィールドで指定されたサービスに関して行われたコールバックの試行として解釈されます。 コールバックの試行は、関連するコールバックリクエストを生成した受信コールがシステムに入った集約間隔ごとにカウントされます。
データの説明
次の表には、名前（IDなど）、データタイプ (BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHARなど)、 callback_counters 表の各メトリック（つまり、列）の説明が含まれます。
| Column Name | Data Type | Description |
| agg_run_id | BINARY (16) | Aggregator run that produced this record |
| callback_agent_answer_time | BIGINT | This metric specifies the total callback connection time, as well as the sum of times between the moments when customers answered callback attempts and were connected to the agents. |
| callback_customer_answer_time | BIGINT | This metric specifies the total callback answer time, as well as the sum of times between the moments when callback attempts were initiated and the customers answered them. |
| callback_wait_time | BIGINT | This metric specifies the total callback wait time, as well as the sum of times between the callback requests and the related initial callback attempts. |
| end_time | DATETIME | End time of the aggregation interval; time is given in Universal Coordinated Time (UTC) |
| id | BINARY (16) | Primary key |
| num_callbacks_abandoned | BIGINT | Number of callbacks that were answered by customers and then abandoned by them while waiting for an agent (in queue or ringing) |
| num_callbacks_answered | BIGINT | Number of callbacks that were answered by the called party |
| num_callbacks_attempted | BIGINT | Number of callbacks that were attempted |
| num_callbacks_busy | BIGINT | Number of callbacks that failed because the called party was busy |
| num_callbacks_handled | BIGINT | Number of callbacks that were handled by agents |
| num_callbacks_no_answer | BIGINT | Number of callbacks that failed because the called party did not answer |
| num_callbacks_requested | BIGINT | Number of queued calls that requested callbacks (i.e., selected the virtual queue option) |
| num_callbacks_requeued | BIGINT | Number of callbacks that were re-queued after the initial unsuccessful attempt |
| num_calls_queued | BIGINT | Total number of calls that requested the given service and were queued |
| service_name | VARCHAR | Name of the service as defined in configuration |
| start_time | DATETIME | Start time of the aggregation interval; time is given in Universal Coordinated Time (UTC) |