• 日本語

• 5.19 • 5.2 • 5.3 • 5.8

<translate>=Reporting Database Specification= Introduction

• Purpose
• Audience
• How to Use This Guide

Statistical Data

• General Information About Statistical Data
• agent_performance
• team_performance
• service_in_time_counters
• service_performance
• overflow_counters
• disposition_counters
• callback_counters
• requested_skills
• scenario_steps_counters
• concurrent_users

Detailed Records

• General Information About Detailed Records
• agent_activity
• call_detail
• interaction_step_skills
• interaction_quality_monitoring
• interaction_quality_monitoring_grades
• surveys

</translate>