From Bright Pattern Documentation
• 5.19
<translate>= ServiceNow Automation Templates Overview = ServiceNow automation scenario templates are provided in order to guide you through integration with Bright Pattern chat and voice IVR; examples are presented for each below. Specifically, they provide configuration examples for ServiceNow scenario blocks.
Templates
- Searching for a Contact by Phone
- Contextual Search and Screen Pop
- Object Creation and Updating
- Dynamic Searching
- Self-Service Catalog Request
- Automated Ticket Deflection
- SLA-Based Priority Routing
- Change-Advisory Board Voting
- Automatic Notifications
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