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Resume Call and Screen Recording

Uses the following commands to resume a call recording or screen recording that is currently muted.

Unmute Call Recordings

Resumes call recording (e.g., when an agent exits a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command).

Note that it does not require loading API code on the application's page.

Syntax

parent.frames.postMessage('{"command": "UNMUTE_CALL_RECORDINGS"}', '*');

Unmute Screen Recordings

Resumes screen recording (e.g., when an agent exits a payment screen, a third-party web application loaded into Agent Desktop may issue the Javascript command). Note that it does not require loading API code on the application's page.

Syntax

parent.frames.postMessage('{"command": "UNMUTE_SCREEN_RECORDINGS"}', '*');

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