From Bright Pattern Documentation
Resume Call and Screen Recording
Uses the following commands to resume a call recording or screen recording that is currently muted.
Unmute Call Recordings
Resumes call recording (e.g., when an agent exits a payment screen, a third-party web application loaded into Agent Desktop may issue the JavaScript command).
Note that it does not require loading API code on the application's page.
Syntax
parent.frames.postMessage('{"command": "UNMUTE_CALL_RECORDINGS"}', '*');
Unmute Screen Recordings
Resumes screen recording (e.g., when an agent exits a payment screen, a third-party web application loaded into Agent Desktop may issue the Javascript command). Note that it does not require loading API code on the application's page.
Syntax
parent.frames.postMessage('{"command": "UNMUTE_SCREEN_RECORDINGS"}', '*');