From Bright Pattern Documentation
< 5.19:Desktop-integration-api-net-version-tutorial
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Conference
The following code snippet shows how to merge calls into a conference.
- For an conference via consultation, it assumes existence of a held primary call and an active consult call. Execution of the code snippet would be triggered by an explicit user action (e.g., pressing of a Merge button).
- For a single-step conference, it assumes existence of an active primary call and another call attempt initiated by the logged-in user. Execution of the code snippet would be triggered by connection of the second call.
public void MergeCalls(List<Call> calls) {
Call conferencingCall = FindConferencingCall(calls, null);
if (conferencingCall == null)
return;
List<Call> callsToMerge = new List<Call>();
foreach (Call call in calls) {
if (call.id != conferencingCall.id && call.state != CallState.Disconnected) {
callsToMerge.Add(call);
}
}
conferencingCall.mergeConference(callsToMerge);
}
private Call FindConferencingCall(List<Call> calls) {
Call bestCall = null;
DateTime bestTime = DateTime.Now;
foreach (Call call in calls) {
if (call.state != CallState.Disconnected && call.state != CallState.Unknown) {
foreach (CallParty cp in call.parties.Values) {
switch (cp.phoneType) {
case PhoneType.Trunk:
return call;
case PhoneType.DialOut:
return call;
case PhoneType.AccessNumber:
return call;
case PhoneType.Phone:
case PhoneType.Softphone:
if (bestCall == null) {
bestCall = call;
bestTime = call.startTime;
}
else if (call.startTime < bestTime) {
bestCall = call;
bestTime = call.startTime;
}
break;
}
}
}
}
return bestCall;
}
To remove a participant from a conference, the removeParty method from Call should be used as follows:
void RemoveFromConference(string callId, string partyId)
{
Call call = AgentPlace.call(callId);
if (call != null)
{
CallParty party = call.parties[partyId];
if (party != null)
{
call.removeParty(party);
}
}
}
To leave a conference (remove oneself from a conference), use the drop method from Call:
public void drop();
To end a conference, use the endConference method from Call:
public void endConference();