From Bright Pattern Documentation
< 5.19:Embedded-agent-desktop-sdk-specification | Methods
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dialNumber
Makes a voice call for the logged-in agent, using a specified destination number. Note that only extension numbers of other contact center users can be dialed.
Request
Syntax
window.bpspat.api.dialNumber(phone_number)
Parameters
| Parameter | Type | Description |
| phone_number | function | Destination phone number |
Response
Empty.
In response to the request, the phone number is dialed.
To get a response, use getState to display agent state and interaction data.