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From Bright Pattern Documentation
< 5.3:Embedded-agent-desktop-api-specification
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• 5.19 • 5.3 • 5.8


Contents

  • Embedded Agent Desktop API Specification
    • Introduction
  • Purpose
  • Audience
  • General InformationMethods
  • MethodsEvents
  • Events

Methods

  • Overview

Agent State

  • getState
  • setStatus

Dialing and Transfers

  • dialNumber
  • selectService
  • setRescheduleWindow
  • singleStepTransfer
  • singleStepConference

Completing and Terminating an Interaction

  • postVariable
  • setDisposition
  • setDispositionByName
  • setNotes
  • terminateInteraction
  • completeInteraction
  • completeInteractionWithDisp

Call Recordings Control

  • muteCallRecordings()
  • unmuteCallRecordings()
  • getCallRecordingStatus(callback)
  • startCallRecording(callback)
  • stopCallRecording(callback)
  • muteCallRecording(callback)
  • unmuteCallRecording(callback)
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