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< 5.8:Agent-guide
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• 5.19 • 5.3 • 5.8


Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent DesktopTutorials
  • TutorialsHelp
  • Troubleshooting

Setup

  • Getting Started

Agent Desktop Helper Application

  • Quick Start
  • Installing and Updating the Agent Desktop Helper Application

Logging In/Out

  • Logging into Agent Desktop
  • How to Terminate Your Working Session
  • When Your Browser Closes or Navigates Away

Phone

  • Selecting a Phone Device

Settings

  • Configuring Your User Profile
  • Configuring Your Voicemail
  • Call Forwarding
  • Phone Device
  • Ringtones and Alerts
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