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Project and Code Setup

  1. In the Visual Studio project where you wish to use the Bright Pattern Contact Center Desktop Integration API (.NET Version), add references to the assembly ADAPI.dll and ADUtils.dll.
  2. Instantiate an ADAPI.AgentPlace object.
  3. Attach event handlers to events generated in ADAPI. This should be done before the agent logs in. For a full list of callback events raised by ADAPI, please consult the API specification.
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