Version 5.2.1
Bright Pattern Contact Center version 5.2.1 is a minor release comprising two feature enhancements and various bug fixes.
Features
The following new features have been added in version 5.2.1.
New Zealand Date Format
The region English-NZ has been added. When selected, the date format changes to DD/MM/YYYY.
For more information, see the Contact Center Administrator Guide, section Users > Location tab.
Auto Pin Case on Agent-Initiated Chat and Call
A new case and contact management setting allows cases created from an active call or chat to be automatically pinned to the creating agent. Automatically pinning interactions helps agents keep better track of work by preventing important chats and calls from getting lost.
For more information, see the Contact Center Administrator Guide, section Case & Contact Management > General Settings.
Fixes
The following defects have been fixed in this version of Bright Pattern Contact Center.
- Daily stats reset does not work for logged-out agents
- Configured email service does not return emails from personal queue to general queue under configured settings
- Do Not Call (DNC) list FTP import causes 500 server error
- Virtual Queue callback not offered after an agent accepts/answers a call
- Case status filter does not work for contact cases in a non-English locale
- Scenario engine crashes on attempt to email voice transcript
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