View source View history

Login / Create Account

From Bright Pattern Documentation

< latest:Reporting-reference-guide

Revision as of 09:40, 3 December 2024 by Wyler.metge (talk | contribs) (Updated via BpClonePage extension. Source page: draft:Reporting-reference-guide/TeamTaskReport)

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Jump to: navigation, search

Contents

Reporting Reference Guide

Introduction

Purpose
Audience

Access to Reports and Records

General Information About Access to Reports and Records
Report Generation
Scheduling Reports

Interaction Records

Interaction Records Search
Search Criteria
Search Results
Global Interaction Identifier

Quality Management

General Information About Quality Management
Call Recordings
Chat Transcripts
Email Messages
Screen Recordings

Agent Timeline

Agent Activity Search

Detail Reports

General Information About Detail Reports
Agent Activity Report
Agent Activity CSV Report
Call Detail Report
Call Detail CSV Report
Email Detail Report
Internal Chats Report

Aggregate Reports

General Information About Aggregate Reports
Agent Email Report
Agent Login/Logout Report
Agent Performance Report
Agent Time Allocation Report
Campaign in Time Report
Monthly Concurrent Users Report
Dispositions in Time Report
Email Service Report
Hunt Group Usage Details Report
Intra-Team by Service Report
Intra-Team Performance Report
Requested Skills Report
Scenario Block Disconnects Report
Scenario Block Frequency Report
Service in Time Report
Service in Time - Voice and Chat Report
Service Metrics Report
Service Staffing and Overflow Report
Team Email Report
Team Operation Quality Report
Team Performance Report
Telemarketing Compliance Report
Virtual Queue (Callback) Report

Carrier Usage

Current Usage Reports

Patterns

Customer Conversation Patterns Report

Calling List Update Logs

Calling List Update Logs

Campaign Results

Detailed Format
Simple Format

Recordings Details

Recordings Details Format

Real-time Metrics

Information About Real-Time Metrics
List of All Real-Time Metrics

Team Tasks Report

The Team Tasks report provides key performance indicators for teams handling tasks. It presents the same metrics as the Agent Tasks Report, but aggregated for all agents within the selected teams who handled tasks.

This report gives performance indicators for teams handling task services

Retrieved from "https://help.brightpattern.com/index.php?title=latest:Reporting-reference-guide/TeamTaskReport&oldid=161308"

Privacy policy