Scenario Exercises

Bright Pattern scenario exercises show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario.

These articles are available in the Scenario Builder Reference Guide, section Scenario-Building Exercises.

Chat

• How to Create a Chat Scenario That Pops Case or Contact Information

• How to Create a Chat Scenario That Uses Bots

• How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot

Voice

• How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers

• How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers

• How to Route Callers to the Last Agent and Provide a Voicemail Option

• How To Set Call Priority Based on the Caller's Menu Selection in a Voice Scenario

• General Inbound Voice Scenario

• Voice Scenario Survey

• How to Configure Language Overflow Scenarios

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