• 5.19 • 5.3 • 5.8

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Purpose

The Embedded Agent Desktop SDK Specification describes the Bright Pattern Agent Desktop SDK, which includes the Bright Pattern Out-page JS API.

The Out-page JS API is a browser-based JavaScript API that allows webpages to communicate with the Bright Pattern Agent Desktop application embedded on that page in iFrame.

With this API, you can:

• Request information about agent states and interactions
• Request agent routing state change
• Dial numbers
• Transfer calls
• Complete interactions
• Terminate interactions
• Control call recordings
• Request information about agent login, status, and call flow

Supported Methods and Events

Methods

• Agent State
• Dialing and Transfers
• Completing and Terminating an Interaction
• Call Recordings Control

Events

• Agent Login
• Agent Status
• Call Flow

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