Bright Pattern Documentation
  • View sourceView history
  • Login / Create Account
From Bright Pattern Documentation
< latest:Embedded-agent-desktop-sdk-specification

Revision as of 23:03, 26 March 2019 by Tracy (talk | contribs)

< Previous
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

<translate>

Contents

  • Embedded Agent Desktop SDK Specification
    • Introduction
  • Purpose
  • AudienceEmbedded Agent Desktop API
  • General InformationExample SDK
  • Overview
  • Sample CodeUsage
  • What You Can Do with the SDK

Use Cases

  • What You Can Do

Agent and Interaction Status

  • Get Agent State and Interaction Information
  • Change Agent State

Dialing and Transfers

  • Call Someone on Specific Service
  • Transfer a Call
  • Start a Conference Call

Wrapping up

  • End, Disposition, and Complete an Interaction

Call Recordings Control

  • Control Call Recordings and Get Status




</translate>

< Previous
Retrieved from "https://help.brightpattern.com/index.php?title=latest:Embedded-agent-desktop-sdk-specification/UseCases&oldid=35744"