提供: Bright Pattern Documentation
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callback_counters
callback_counters表にはバーチャルキューオプションを選択したコールおよびコールバック試行に関連するメトリック が含まれます。
特定のメトリックに関して別途の定めがない限り、この表に記載されているcall back は、service_nameフィールドで指定されたサービスに関して行われたコールバックの試行として解釈されます。 コールバックの試行は、関連するコールバックリクエストを生成した受信コールがシステムに入った集約間隔ごとにカウントされます。
Description of Data
The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the callback_counters table.
| Column Name | Data Type | Description |
| agg_run_id | BINARY (16) | Aggregator run that produced this record |
| callback_agent_answer_time | BIGINT | This metric specifies the total callback connection time, as well as the sum of times between the moments when customers answered callback attempts and were connected to the agents. |
| callback_customer_answer_time | BIGINT | This metric specifies the total callback answer time, as well as the sum of times between the moments when callback attempts were initiated and the customers answered them. |
| callback_wait_time | BIGINT | This metric specifies the total callback wait time, as well as the sum of times between the callback requests and the related initial callback attempts. |
| end_time | DATETIME | End time of the aggregation interval; time is given in Universal Coordinated Time (UTC) |
| id | BINARY (16) | Primary key |
| num_callbacks_abandoned | BIGINT | Number of callbacks that were answered by customers and then abandoned by them while waiting for an agent (in queue or ringing) |
| num_callbacks_answered | BIGINT | Number of callbacks that were answered by the called party |
| num_callbacks_attempted | BIGINT | Number of callbacks that were attempted |
| num_callbacks_busy | BIGINT | Number of callbacks that failed because the called party was busy |
| num_callbacks_handled | BIGINT | Number of callbacks that were handled by agents |
| num_callbacks_no_answer | BIGINT | Number of callbacks that failed because the called party did not answer |
| num_callbacks_requested | BIGINT | Number of queued calls that requested callbacks (i.e., selected the virtual queue option) |
| num_callbacks_requeued | BIGINT | Number of callbacks that were re-queued after the initial unsuccessful attempt |
| num_calls_queued | BIGINT | Total number of calls that requested the given service and were queued |
| service_name | VARCHAR | Name of the service as defined in configuration |
| start_time | DATETIME | Start time of the aggregation interval; time is given in Universal Coordinated Time (UTC) |