提供: Bright Pattern Documentation
• English
disposition_counters
disposition_counters表の各行には、service_nameフィールドで指定されたサービスに関連し特定の対話結果で終了した対話のメトリックが 含まれます。
データの説明
次の表には、名前（IDなど）、データタイプ (BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHARなど)、 disposition_counters 表の各メトリック（つまり、列）の説明が含まれます。
| 列名 | データタイプ | 内容 |
| agg_run_id | BINARY (16) | このレコードを生成したアグリゲーター実行 |
| disposition_name | VARCHAR | 対話結果名 |
| end_time | DATETIME | 集約間隔の終了時刻；協定世界時で表示されます。 |
| id | BINARY (16) | プライマリーキー |
| is_campaign | BIT | 混合タイプのサービスには、 2行のメトリックがあります：1つ目の行ではこのビットがTRUEに設定され、キャンペーンコールのみがカウントされます。このビットがFALSEに設定されている２つ目の行は、受信コールとキャンペーン以外の発信コールをカウントします。 |
| media_type | ENUM | media_type とは、対話メディアタイプです。
設定可能な値にはVOICE, CHAT, EMAILが含まれています。 If set to CHAT, any call mentioned in this table shall be interpreted as a service chat interaction in the same context. |
| num_calls_outbound | BIGINT | This metric specifies the number of outbound calls associated with the given service whose processing ended with the disposition specified in the disposition_name field.
It includes regular outbound calls and calls of preview campaign calls that were actually dialed by agents. |
| num_calls_received | BIGINT | This metric specifies the number of calls associated with the given service received by agents whose processing ended with the disposition specified in the disposition_name field.
This included predictive campaign calls. |
| num_campaign_calls | BIGINT | Number of campaign calls associated with the given service whose processing ended with the disposition specified in the disposition_name field |
| num_non_campaign_calls_inbound | BIGINT | Number of inbound calls associated with the given service whose processing ended with the disposition specified in the disposition_name field, excluding predictive campaign calls |
| num_non_campaign_calls_outbound | BIGINT | Number of non-campaign outbound calls associated with the given service whose processing ended with the disposition specified in the disposition_name field |
| num_preview_items | BIGINT | Number of preview records completed by agents without making a call with the disposition specified in the disposition_name field |
| num_records_completed | BIGINT | Number of outbound calling records associated with the given service that were completed with the disposition specified in the disposition_name field |
| service_name | VARCHAR | Name of the service as defined in service configuration |
| start_time | DATETIME | Start time of the aggregation interval; time is given in Universal Coordinated Time (UTC) |