提供: Bright Pattern Documentation
• English
disposition_counters
disposition_counters表の各行には、service_nameフィールドで指定されたサービスに関連づけられ特定の対話結果で終了した対話のメトリックが 含まれます。
データの説明
次の表には、名前（IDなど）、データタイプ (BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHARなど)、 disposition_counters 表の各メトリック（つまり、列）の説明が含まれます。
| 列名 | データタイプ | 内容 |
| agg_run_id | BINARY (16) | このレコードを生成したアグリゲーター実行 |
| disposition_name | VARCHAR | 対話結果名 |
| end_time | DATETIME | 集約間隔の終了時刻；協定世界時で表示されます。 |
| id | BINARY (16) | プライマリーキー |
| is_campaign | BIT | 混合タイプのサービスには、 2行のメトリックがあります：1つ目の行ではこのビットがTRUEに設定され、キャンペーンコールのみがカウントされます。このビットがFALSEに設定されている２つ目の行は、受信コールとキャンペーン以外の発信コールをカウントします。 |
| media_type | ENUM | media_type とは、対話メディアタイプです。
設定可能な値にはVOICE, CHAT, EMAILが含まれています。 If set to CHAT, any call mentioned in this table shall be interpreted as a service chat interaction in the same context. |
| num_calls_outbound | BIGINT | This metric specifies the number of outbound calls associated with the given service whose processing ended with the disposition specified in the disposition_name field.
It includes regular outbound calls and calls of preview campaign calls that were actually dialed by agents. |
| num_calls_received | BIGINT | This metric specifies the number of calls associated with the given service received by agents whose processing ended with the disposition specified in the disposition_name field.
This included predictive campaign calls. |
| num_campaign_calls | BIGINT | Number of campaign calls associated with the given service whose processing ended with the disposition specified in the disposition_name field |
| num_non_campaign_calls_inbound | BIGINT | Number of inbound calls associated with the given service whose processing ended with the disposition specified in the disposition_name field, excluding predictive campaign calls |
| num_non_campaign_calls_outbound | BIGINT | Number of non-campaign outbound calls associated with the given service whose processing ended with the disposition specified in the disposition_name field |
| num_preview_items | BIGINT | Number of preview records completed by agents without making a call with the disposition specified in the disposition_name field |
| num_records_completed | BIGINT | Number of outbound calling records associated with the given service that were completed with the disposition specified in the disposition_name field |
| service_name | VARCHAR | Name of the service as defined in service configuration |
| start_time | DATETIME | Start time of the aggregation interval; time is given in Universal Coordinated Time (UTC) |