提供: Bright Pattern Documentation
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interaction_quality_monitoring
interaction_quality_monitoring表の各行には、 interaction_step_idフィールドに記載され、指定された集約間隔で完了した対話セグメントのレビューが示されます。
Description of Data
The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the interaction_quality_monitoring table.
| Column Name | Data Type | Description |
| id | BINARY (16) | Primary key |
| interaction_step_id | BINARY (16) | Reference to identifier of the reviewed interaction segment in the call_details table; depending on the type of call (inbound or outbound), it could be either the callee_interaction_step_id or callee_interaction_step_id field |
| review_time | DATETIME | Start time of the review activity; time is given in Universal Coordinated Time (UTC) |
| review_agent_login_id | VARCHAR | Reviewer’s login as defined in configuration |
| review_agent_first_name | VARCHAR | Reviewer’s first name as defined in configuration |
| review_agent_last_name | VARCHAR | Reviewer’s last name as defined in configuration |
| review_notes | TEXT | Reviewer’s notes for the reviewed interaction segment |