• 5.19 • 5.3 • 5.8

requested_skills

requested_skills表には、特定のスキルを要求した対話のメトリックが含まれています。

特定のメトリックに関して特に注記がない限り、以下に記載されているcallは、skill_nameフィールドで指定されたスキルを要求したコールとして見なされます。

データの説明

次の表には、名前（IDなど）、データタイプ (BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHARなど)、 requested_skills 表の各メトリック（つまり、列）の説明が含まれます。

Column Name	Data Type	Description
id	BINARY (16)	Primary key
start_time	DATETIME	Start time of the aggregation interval; time is given in Universal Coordinated Time (UTC)
end_time	DATETIME	End time of the aggregation interval; time is given in Universal Coordinated Time (UTC)
agg_run_id	BINARY (16)	Aggregator run that produced this record
media_type	ENUM	This is the interaction media type. Possible values include VOICE, CHAT, and EMAIL. If set to CHAT, any call mentioned in this table shall be interpreted as a service chat interaction in the same context.
skill_name	VARCHAR	Skill name as defined in configuration
skill_group_name	VARCHAR	Name of the skill group that the skill belongs to as defined in configuration
skill_type	ENUM	This is the skill type. Possible values include the following: SERVICE – Primary service skill (a skill that is created automatically for each new service) SKILL – Auxiliary skill (a skill that is not directly associated with any particular service)
total_answer_time	BIGINT	Total answer time (the sum of times between the moments the calls entered queue and were answered by agents)
num_calls_received	BIGINT	Total number of received calls
num_calls_queued	BIGINT	Number of calls that were queued
num_calls_answered	BIGINT	Number of calls that were answered
num_calls_overflow	BIGINT	Number of calls that were distributed to overflow destinations