requested_skillsThe ''requested_skills'' table contains metrics for interactions that requested a specific skill.Unless noted otherwise with respect to a particular metric, any ''call'' mentioned in this table shall be interpreted as a call that requested the skill specified in the ''skill_name'' field.The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the ''requested_skills'' table.|'''Column Name'''|'''Data Type'''|'''Description'''|-|'''id'''|BINARY (16)|Primary key|-|'''start_time'''|DATETIME|Start time of the aggregation interval; time is given in Universal Coordinated Time (UTC)|-|'''end_time'''|DATETIME|End time of the aggregation interval; time is given in Universal Coordinated Time (UTC)|-|'''agg_run_id'''|BINARY (16)|Aggregator run that produced this record|-|'''media_type'''|ENUM|This is the interaction media type.Possible values include VOICE, CHAT, and EMAIL.If set to CHAT, any ''call'' mentioned in this table shall be interpreted as a service chat interaction in the same context.|-|'''skill_name'''|VARCHAR|Skill name as defined in configuration|-|'''skill_group_name'''|VARCHAR|Name of the skill group that the skill belongs to as defined in configuration|-|'''skill_type'''|ENUM|This is the skill type.Possible values include the following:* SERVICE – Primary service skill (a skill that is created automatically for each new service)* SKILL – Auxiliary skill (a skill that is not directly associated with any particular service)|-|'''total_answer_time'''|BIGINT|Total answer time (the sum of times between the moments the calls entered queue and were answered by agents)|-|'''num_calls_received'''|BIGINT|Total number of received calls|-|'''num_calls_queued'''|BIGINT|Number of calls that were queued|-|'''num_calls_answered'''|BIGINT|Number of calls that were answered|-|'''num_calls_overflow'''|BIGINT|Number of calls that were distributed to overflow destinations|}