提供: Bright Pattern Documentation
• English
タイムシリーズウィジェット
タイムシリーズウィジェットは、チームまたはサービス関連のメトリックのデータを表示し、それらを一定の時間間隔でグラフ化します。各統計データはチャートのY軸（つまり垂直）に表示され、選択された時間間隔はチャートのX軸（つまり水平）に表示されます。視覚的にわかりやすく表現されたデータ により、パフォーマンスを一目で監視し、短期または長期にわたって分析できます。
Settings
Users with the privilege Customize Wallboards may edit the control settings of wallboard widgets. Time Series settings are as follows.
Title
The Title setting allows you to name your widget.
Series Type
There are two series types available for display: Services and Teams. Series type is displayed as a statistic on the Y-axis; the value of each statistic is noted per statistic type. The series type statistics are as follows.
Services Statistics
| Statistic | Value |
| Inbound in queue now | number of calls |
| Inbound in IVR, queue or on agents now | number of calls |
| Inbound interactions answered in Service Level % (moving window) | number of calls |
| Inbound in IVR now | number of calls |
| Inbound received | number of calls |
| Inbound abandoned | number of calls |
Teams Statistics
| Statistic | Value |
| Matching agents busy | number of agents |
| Matching agents logged-in | number of agents |
| Matching agents ready | number of agents |
| Matching agents not ready | number of agents |
| Occupancy of matching agents | percentage |
Time Range
For both Service and Team monitoring, the following time intervals are available for display on the X-axis of the chart: