From Bright Pattern Documentation
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*[[Embedded-agent-desktop-sdk-specification/UseCases/ChangeAgentState | Change Agent State]] | *[[Embedded-agent-desktop-sdk-specification/UseCases/ChangeAgentState | Change Agent State]] | ||
Dialing and Transfers | Dialing and Transfers | ||
| − | *[[Embedded-agent-desktop-sdk-specification/UseCases/Dial | Call Someone | + | *[[Embedded-agent-desktop-sdk-specification/UseCases/Dial | Call Someone on Specific Service]] |
| − | |||
*[[Embedded-agent-desktop-sdk-specification/UseCases/Transfer | Transfer a Call]] | *[[Embedded-agent-desktop-sdk-specification/UseCases/Transfer | Transfer a Call]] | ||
*[[Embedded-agent-desktop-sdk-specification/UseCases/Conference | Start a Conference Call]] | *[[Embedded-agent-desktop-sdk-specification/UseCases/Conference | Start a Conference Call]] | ||
Latest revision as of 23:03, 26 March 2019
Use Cases
Agent and Interaction Status
Dialing and Transfers
Wrapping up
Call Recordings Control