Navigation menu

Bright Pattern Documentation
    • ⧼login-private⧽
  • Edit 5.3‌
    • History
    • Get the Book as HTML Page
    • Get the Book as PDF
From Bright Pattern Documentation
< 5.3:Embedded-agent-desktop-sdk-specification
Jump to: navigation, search
• 5.19 • 5.3 • 5.8

Contents

  • Embedded Agent Desktop SDK Specification
    • Introduction
  • Purpose
  • AudienceEmbedded Agent Desktop API
  • General InformationExample SDK
  • Overview
  • Sample CodeUsage
  • What You Can Do with the SDK

Use Cases

  • What You Can Do

Agent and Interaction Status

  • Get Agent State and Interaction Information
  • Change Agent State

Dialing and Transfers

  • Call Someone on Specific Service
  • Transfer a Call
  • Start a Conference Call

Wrapping up

  • End, Disposition, and Complete an Interaction

Call Recordings Control

  • Control Call Recordings and Get Status



< Previous


Retrieved from "https://help.brightpattern.com/index.php?title=5.3:Embedded-agent-desktop-sdk-specification/UseCases&oldid=117533"