From Bright Pattern Documentation
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| − | This guide is intended for professionals responsible for design, development and testing of agent desktop applications in your contact center. | + | This guide is intended for professionals responsible for the design, development, and testing of agent desktop applications in your contact center. |
Participants are expected to be familiar with general principles of web design and to have a solid understanding of contact center operations and resources that are involved in such operations, including agents and teams, services and skills, schedules, and access points. | Participants are expected to be familiar with general principles of web design and to have a solid understanding of contact center operations and resources that are involved in such operations, including agents and teams, services and skills, schedules, and access points. | ||
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Latest revision as of 18:12, 3 August 2018
Audience
This guide is intended for professionals responsible for the design, development, and testing of agent desktop applications in your contact center.
Participants are expected to be familiar with general principles of web design and to have a solid understanding of contact center operations and resources that are involved in such operations, including agents and teams, services and skills, schedules, and access points.