From Bright Pattern Documentation
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== Request Callback for Outbound Voice Services == | == Request Callback for Outbound Voice Services == | ||
| − | Outbound Voice service functionality allows Request Callback for [[Contact-center-administrator-guide/Outbound-General#Preview_Options|Preview | + | Outbound Voice service functionality allows Request Callback for [[Contact-center-administrator-guide/Outbound-General#Preview_Options|Preview]] mode; this makes it possible for an agent to be reserved for a requested callback without indication to the agent. |
For more information, see the ''Contact Center Administrator Guide'', section [[Contact-center-administrator-guide/Outbound-General|Outbound - General]]. | For more information, see the ''Contact Center Administrator Guide'', section [[Contact-center-administrator-guide/Outbound-General|Outbound - General]]. | ||
Latest revision as of 16:51, 6 February 2019
• 5.2
Version 5.2.10
See what's new for Bright Pattern Contact Center version 5.2.10.
Request Callback for Outbound Voice Services
Outbound Voice service functionality allows Request Callback for Preview mode; this makes it possible for an agent to be reserved for a requested callback without indication to the agent.
For more information, see the Contact Center Administrator Guide, section Outbound - General.