From Bright Pattern Documentation
Line 29: | Line 29: | ||
Reviewing Email | Reviewing Email | ||
*[[Agent-guide/Tutorials/Cases/HowtoReviewanIncomingEmail | How to Review an Incoming Email]] | *[[Agent-guide/Tutorials/Cases/HowtoReviewanIncomingEmail | How to Review an Incoming Email]] | ||
− | |||
</translate> | </translate> |
Revision as of 21:11, 25 September 2019
Cases and Email
Accepting Email
Creating Cases
Follow-ups
- How to Use Pinned Cases to Send a Follow-up Outbound Email
- How to Use Cases to Send a Follow-up Outbound Email
Fonts
Handling Email
- How to Close an Email without Replying
- How to Change an Assigned Email Service
- How to Compose a Reply
- How to Transfer an Email
- How to Forward an Email
- How to Send a New Outbound Email
- How to Save an Email as a Draft
- How to Copy and Paste Images into Email
Masking Data
Retrieving Email from Queue
Reviewing Email