From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | KnowledgeBase
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Revision as of 00:54, 23 January 2019
Overview
Knowledge Base is a collection of articles curated by your contact center. These articles address agent training, templates, preapproved replies to customer queries, email message templates, policy information, and much more. You can use Knowledge Base to find answers to customer inquiries, improve response times, and provide consistent replies to customers during service interactions.