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• 5.2 • 5.3 • 5.8

Set Reporting Custom Field

Allows custom reporting fields to be entered during an agent’s interaction with a customer; the method works like the Set Custom Reporting Field scenario block.



setReportingCustomField(name, value);


Parameter Type Optional/Required Description Example
name String Required The name of the custom reporting field "custom1"
value String Required The resulting value of the custom reporting field "$(variable_in_field)"

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