From Bright Pattern Documentation
(Created page with "<translate> = Overview = The Embedded Agent Desktop SDK supports the following types of events. '''Agent Login''' events, such as ''onAgentLogin(callback)'', are used for sho...") |
|||
| Line 10: | Line 10: | ||
''addInteractionCompletedHandler(callback)'', are used for getting information about active interactions and completed interactions. | ''addInteractionCompletedHandler(callback)'', are used for getting information about active interactions and completed interactions. | ||
| − | For more information, see [[Embedded-agent-desktop-sdk-specification/ | + | For more information about how these events are used, see the [[Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop SDK Specification]]. |
</translate> | </translate> | ||
Latest revision as of 16:58, 26 March 2019
Overview
The Embedded Agent Desktop SDK supports the following types of events.
Agent Login events, such as onAgentLogin(callback), are used for showing whether an agent is logged in or out of Agent Desktop.
Agent Status events, such as onStatusChange(callback), are used for retrieving an agent's state and reason.
Call Flow events, such as addInteractionRenderedHandler(callback) and addInteractionCompletedHandler(callback), are used for getting information about active interactions and completed interactions.
For more information about how these events are used, see the Embedded Agent Desktop SDK Specification.