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From Bright Pattern Documentation
< 5.19:Contact-center-administrator-guide
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• 5.19 • 5.3 • 5.8

Contents

  • Contact Center Administrator Guide
    • Introduction
  • Contact Center Administrator IntroductionUser Interface
  • Contact Center Administrator User InterfaceTutorials
  • About TutorialsConcepts
  • About ConceptsUsers and Teams
  • Users & Teams SectionsDirectory
  • Directory SectionsScenario Entries
  • Scenario Entries SectionsScenarios
  • About ScenariosWorkflows
  • WorkflowsServices and Campaigns
  • About Services & CampaignsLists
  • ListsDo Not Call Lists
  • Do Not Call ListsTasks
  • Tasks SectionsCase & Contact Management
  • Case & Contact Management SectionsCall Center Configuration
  • Call Center Configuration SectionsQuality Management
  • Quality Management SectionsReporting
  • Reporting SectionsCustom
  • Custom SectionsSecurity
  • Security SectionsApplication Notes
  • Application NotesAppendices
  • Appendices

Call Center Configuration

  • Call Center Configuration Overview
  • General Settings
  • Integration Accounts
  • Identification
  • Knowledge Base
  • Calendars
  • Hours of Operation
  • State Calling Hours
  • Auxiliary Skills
  • Language Skills
  • Audio Treatments
  • Shared Voice Segments
  • Voicemail
  • Phone Devices
  • Omni-Channel Routing
  • Chat Settings
  • Email Settings
  • STT Configuration
  • Direct Chat Invite
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