• 5.19 • 5.3 • 5.8

Agent Management

Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into different states, and so forth.

Section Articles

• How to Change an Agent's State
• How to Continuously Monitor Agents
• How to Grade Calls in Progress
• How to Monitor Agent Screens
• How to Turn On/Off Supervision Modes< Previous | Next >