From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials(Redirected from 5.19:Tutorials-for-agents/Cases)
Cases and Email
Accepting Email
Creating Cases
Follow-ups
- How to Use Pinned Cases to Send a Follow-up Outbound Email
- How to Use Cases to Send a Follow-up Outbound Email
Fonts
Handling Email
- Filtering Case History Content
- How to Close an Email without Replying
- How to Change an Assigned Email Service
- How to Compose a Reply
- How to Transfer an Email
- How to Forward an Email
- How to Send a New Outbound Email
- How to Save an Email as a Draft
- How to Insert Images into Email
- How to Insert Hyperlinks into Email
Masking Data
Retrieving Email from Queue
Reviewing Email