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• 5.19 • 5.2 • 5.3 • 5.8


The Bright Pattern Contact Center Custom Reporting Tutorial is intended primarily for professionals responsible for the design, development, and testing of custom applications and reports in your contact center.

Readers are expected to be have experience with relational databases and Jaspersoft Studio, as well as a solid understanding of contact center operations and resources that are involved in such operations.

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