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• 5.2 • 5.3

Contents

Add to Calling List

The Add to Calling List scenario block adds a calling record to the specified calling list. This block can be used, for example, to automatically redial abandoned or accidentally disconnected calls, or to organize a follow-up campaign based on messages left by customers calling outside of contact center normal hours of operation.


Scenario Builder Add To Calling List scenario block


Conditional Exits

The Add to Calling List block may take the Failed conditional exit, which indicates that the attempt to add a calling record to the specified list has failed.


The Failed conditional exit


Settings

Title text

Title text is the name of the instance of the block. Enter a name in the text field and click the Update button at the bottom of the Edit pane. The new name of the block appears in the flowchart.

List name

List name is the name of the list to which the record shall be added. This parameter is mandatory. Note that the name must be added manually since the scenario may be designed before the list itself is created.

Phone number

This is the phone number to be dialed. This parameter is mandatory. The phone number could be the caller ID (ANI) provided for the original call or a number entered by the customer via an IVR application.

Additional data fields

Additional data fields are additional data that should be added to the given calling list record in the key-value format (e.g., customer’s first and last name).


Scenario Builder Add To Calling List scenario block settings


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