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• 5.19 • 5.2 • 5.3 • 5.8

Get Next Record

The Get Next scenario block provides a way for a scenario to retrieve the next or previous record from a recordset created by a previously executed blocks DB Execute, Fetch URL, RightNow Search, Salesforce.com Search, and Zendesk Search.


Scenario Builder Get Next Record scenario block


Conditional Exits

The Get Next Record block may take the No more items conditional exit if no more items can be retrieved from the specified recordset.


Settings

Title text

Title text is the name of the instance of the block. Enter a name in the text field and click the Update button at the bottom of the Edit pane. The new name of the block appears in the flowchart.

Direction

Choose whether the next or the previous record should be retrieved.

Recordset name

Recordset name is the recordset from which the record should be retrieved. The name is selected from the list of available recordsets, which is populated from all DB Execute, Fetch URL, RightNow Search, Salesforce.com Search, and Zendesk Search blocks of the scenario.


The columns of the retrieved records (if any) are stored in the scenario variables RS.[name] (e.g., RS.id).


Scenario Builder Get Next Record scenario block settings


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