From Bright Pattern Documentation
Wallboard
The Wallboard displays statistics and informational widgets about your current performance and/or performance of your team. Clicking the Wallboard 
icon will direct you to the Wallboard Builder application in a new browser tab or window. For more information on the application and how it works, please see the Wallboard User Guide.
Customizing the Wallboard
Many elements within the wallboard are customizable. If you have the privilege to edit wallboards, you can customize them from the Wallboard Builder application. For more information on this, please refer to the Wallboard Builder Reference Guide. In order to customize the wallboard, additional privileges may be required and are detailed in the Contact Center Administrator Guide.