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• 5.2

Get User Data

Returns user data, such as name, team, extension, skills, and login information.

Request

URL

http[s]://<host>/configapi/v2/user/<login_id>

For example:

http://example.com/configapi/v2/user/frank.zappa

HTTP Method

GET

Content-Type

application/json

Parameters

Parameter Data-Type Description Example
loginId string The username of the user that you want to get data for "frank.zappa"

Request Body

Empty. All you need is the username in the URL and the content-type header.


Response

In response to a successful request, the user data is displayed in JSON. You can verify user data by checking the same user information in Contact Center Administrator > Users & Teams > Users.

For failed requests, no user data is shown.

Example Response

 {
 "disabled":false,
 "changePassword":false,
 "skills":{},
 "loginId":"frank.zappa",
 "firstName":"Frank",
 "lastName":"Zappa",
 "team":"Customer Service",
 "extension":"1048",
 "email":"frank.zappa@gmail.com",
 "roles":["Agent"]
 "loginInfo": {
    "isLoggedIn": true,
    "lastLogin": "2024-01-11T20:39:16.000Z",
    "lastLogout": "2024-01-11T20:39:16.000Z",
    "browser": "Chrome 120.0.0",
    "phoneMode": "Browser Secure",
    "os": "Linux",
    "ipAddress": "172.27.0.1",
    "userAgent": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36",
    "adHelperVersion": "5.20.0.604",
    "appType": "Agent Desktop",
    "appVersion": "5.24.99.755"
  }
 }

Response Parameters

Parameter Data-Type Description Example
disabled Boolean Whether the user is disabled ("true") or not ("false") false
changePassword Boolean Whether the user must change password ("true") on next login or not ("false") false
skills array The user's skills {["English", "Spanish"]}
loginId string The username of the user "frank.zappa"
firstName string The first name of the user "Frank"
lastName string The last name of the user "Zappa"
team string The name of the team assigned to the user "Customer Service"
extension number The phone extension number of the user "1048"
email string The email address of the user "frank.zappa@gmail.com"
roles array The role assigned to the user ["Agent", "Supervisor"]
isLoggedIn Boolean Whether the user is logged in ("true") or not ("false") true
lastLogin Timestamp Time that the user last logged in, in year-month-day-time format 2024-01-11T20:39:16.000Z
lastLogout Timestamp Time that the user last logged out, in year-month-day-time format 2024-01-11T20:39:16.000Z
browser string Type and version of the user's browser Chrome 120.0.0
phoneMode string operational mode/configuration settings of phone application or device Browser Secure
os string The user's operating system Linux
ipAdress number The user's Internet Protocol address 172.27.0.1
userAgent string Web browser and operating system of the user's device Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36
adHelperVersion number Agent Desktop Helper version 5.20.0.604
appType string App that the user is logged in on Agent Desktop
appVersion number Version of the app that the user is logged in on 5.24.99.755



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