From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Workflow Builder Reference Guide Introduction
- Purpose
- AudienceWorkflow Builder Application
- Workflow Builder OverviewWorkflow Blocks
- Assign Case to Agent
- Bright Pattern Search Object
- Comment
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Get Next Record
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- RightNow Create Object
- RightNow Search
- RightNow Select Account
- RightNow Update Object
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Send Message+
- ServiceNow Create Object
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Variable
- Start Another Workflow
- Transfer Case to Service
- Wait
- Wait+
- Zapier Invoke Zap
- Zapier Select Account
- Zendesk Create Object
- Zendesk Search
- Zendesk Select Account
- Zendesk Update ObjectVariable and Expressions
- Variables
- String Expressions
- Integer Expressions
- Floating Point Expressions
- Built-In Functions
Transfer Case to Service
The Transfer Case to Service workflow block transfers the active case to a different selected service.
Settings
Title Text
Title text is the name of the instance of the block. Enter a name in the text field and the new name of the block appears in the flowchart.
Service
Service allows you to select from a drop-down menu the new service you want the case transferred to.
