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• 5.3

How to Redial a Previously Dialed Number

You can redial any of the up to a hundred of your most recent calls, which includes both users and contacts.


You may redial both users and contacts


To redial the last dialed number, follow these steps:

  1. Click the Initiate call button Initiate-Call-Button-50.png. The last previously dialed number will appear in the Number Input Field.
  2. If necessary, select the service as described in section How to Make an Outbound Call.
  3. Click the Initiate call button again to connect to this number.


To redial one of the previously dialed numbers:

  1. Click the Recent tab.
  2. Select the number from the list that appears. The contact will appear in the Number Input Field.
  3. If necessary, select the service as described in section How to Make an Outbound Call.
  4. Click the Initiate call button.


Note: You may also initiate a redial by hovering over the user or contact record until the info card appears, then click the phone icon.


Recent contacts


The previously dialed numbers in the Recent list will be marked with the outgoing call icon Recent-Outgoing-Call-50.png.

This list also contains the following:

  • Successful-Outgoing-Call-50.png Records of successful incoming calls
  • Agent-guide-image44.png Missed calls
  • Chat-Session-Icon-50.png Chat sessions
  • ACL-Email-Icon-50.PNG Emails



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