From Bright Pattern Documentation
< 5.3:Agent-guide | Tutorials | Calls(Redirected from 5.3:Agent-guide/HowtoSendNumericInformation)
• 5.3
Contents
- Agent Guide Introduction
- Welcome
- What Is Agent Desktop?
- User Interface OverviewGetting Started
- SetupUsage
- Working in Agent DesktopTutorials
- Tutorials
- Tutorials Overview
- Calendar
- Calls
- Overview
- Call ControlsAccepting/Rejecting Calls
- How to Answer an Incoming Call
- How to Reject an Incoming CallAfter Call Work and Dispositions
- Dispositions and Notes
- How to Wrap Up After Call WorkCallback Reservation
- About Callback ReservationConferences
- How to Host a Conference
- How to Participate in a ConferenceConsultations and Transfers
- How to Make Consultations and TransfersDirectory
- How to Use the DirectoryFavorites
- How to Use Favorite ContactsFollow-ups
- How to Schedule a Follow-up ActivityMute and Hold
- How to Hold and Retrieve a Call
- How to Mute a Call
- How to Release a CallPlacing Calls and Using the Dial Pad
- How to Make an Internal Call
- How to Make an Outbound Call
- How to Speed Dial Through External IVRsRecording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop Call Recording
- How to Use Prerecorded Messages
- Voice Signatures Redialing
- How to Redial a Previously Dialed NumberRemote Assistance
- Overview: Remote Assistance During Calls
- How to Initiate Remote Assistance During a Phone Call
- How to Transfer a Call with an Active Remote Assistance SessionSending Numeric Information
- How to Send Numeric InformationService Queue
- How to Place a Call in a Service Queue
- Cases
- Chat Center
- Chats
- Contacts
- Knowledge Base
- Outbound Campaigns
- Search
- StatesHelp
- Troubleshooting
How to Send Numeric Information
When making an outbound call to a business number, you may sometimes be connected to an interactive voice application and asked to enter some numeric information. For example, you may need to enter the party’s extension or select one of the available service options.
To enter numeric information, click the Dial Pad tab 
. Click the desired digit or a combination of digits.
You can also use the numeric keys of your computer keyboard to produce numeric tones when the Dial Pad tab is selected.